Careers

  • We Are Always Hiring!

    At INC, we are always considering qualified professionals for all services we offer.

    Below is a list of our posted positions, however, we review all resumes sent to careers@inctech.net.

    Only submissions with a cover letter and resume to careers@inctech.net will be considered.

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Career Opportunities

Helpdesk Engineer

Overview

Date Posted: 1/5/2018
City: Burbank, California

Full Time Job
100


Description

We have an exciting opportunity for an experienced Help Desk Engineer to join the growing team of a well-respected, managed service provider.  You will be joining a team of experienced Support Engineers to perform Tier 1 & 2 support for our clients in a Windows and Mac environment (desktop and mobile devices).  This is a long-term opportunity that offers a lot of room for growth and professional development.


Hiring Requirements:

  • A background check will be conducted after a conditional offer has been made to the selected candidate.
  • Must have your own reliable transportation, valid CA DL and auto insurance as some onsite client visits will be likely from time to time.
  • U.S. Citizen or Permanent Resident (INC is currently not offering employment visa sponsorship)

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for installing, diagnosing, repairing, maintaining, upgrading, and documenting all Tier 1 & 2 issues to ensure optimal equipment performance
  • New Hire and Termination processing
  • Troubleshooting problem areas and engaging in root cause problem-solving in a timely, accurate, and professional manner by providing in-person technical support or remote support by phone, email and remote desktop avenues
  • First point of contact for all Desktop Support

  • 100%
    Familiarity with Office 365

  • 100%
    Knowledge in Help Desk Ticketing
  • 100%
    Endpoint Security Knowledge


Skills & Responsibilities

  • 4+ years of experience installing, troubleshooting and maintaining operating systems (Win 7/10, MAC OSX)
  • Familiarity with the Office 365 admin interface and common tasks such as adding users, groups, changing  passwords, licensing, etc.
  • Experience supporting Office 365 end-user functionality
  • Knowledge and understanding of hardware and peripherals
  • Familiar with Virtualized Environments (VMware a plus)
  • Knowledge and understanding of Network Topologies
  • Experience troubleshooting and supporting issues for remote users.
  • Experience with backup and restore processes (Shadow Protect, Veeam a plus)
  • Experience with endpoint security software such as Webroot
  • Experience with Help Desk Ticketing Software (Connectwise preferred)
  • Experience with Document Management Software (IT Glue preferred)
  • Experience using remote tools to support remote end users and systems (Screen Connect and Log Me In preferred)

Personal Attributes

  • Excellent written and verbal communication resulting in excellent customer satisfaction
  • Quick learner, can understand and apply existing and new technologies
  • Experience working in a team oriented, collaborative environment
  • Excellent verbal and written communication skills
  • Must be comfortable interacting with all levels of users within the organization including executives
  • Highly self-motivated and directed
  • Effective in own time management including entering ticket notes into Help Desk Ticketing Software during time of appointment.
  • Strong analytical and problem-solving skills
  • Strong organization skills
  • Ability to work after hours as necessary for general maintenance and on-call support
  • Ability to lift and/or move up to 50 pounds of materials

Formal Education & Certification

  • University degree in the field of computer science or minimum 4yrs experience
  • Microsoft and/or IT industry specific certifications a plus
  • Certifications in ITIL an extra bonus

Benefits:

  • Competitive salary based on experience and qualifications
  • Health benefits for full-time employees
  • Performance based incentives
  • Fun working environment and culture
  • Great opportunity for advancement
  • Partner vendor training, education and certification is provided

Apply Now
Only submissions with a cover letter and resume to careers@inctech.net will be considered.

Dispatcher

Overview

Date Posted: 1/5/2018
City: Burbank, California

Full Time Job
100


Hiring Requirements:

  • A background check will be conducted after a conditional offer has been made to the selected candidate.
  • U.S. Citizen or Permanent Resident (INC is currently not offering employment visa sponsorship).

Description

We have an exciting opportunity for an experienced Dispatcher to join the growing team of a well-respected, managed service provider.  You will be joining a team of experienced Support Engineers and you will be responsible for resource capacity planning with a focus of high utilization of our billable resources. This is a long-term opportunity that offers a lot of room for growth and professional development. There will be no expectation of later moving into a technical role, but that kind of growth is also welcomed.


About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • First point of contact for all incoming technical support via phone and email.
  • Prior experience dispatching for IT or other field staff
  • A general understanding of computers, networks and how they are used in business
  • Current computer skills; proficient with MS office
  • Familiarity with the Los Angeles metro area
  • Experience with Help Desk Ticketing Software (Connectwise preferred)
  • Experience with Document Management Software (IT Glue preferred)

  • 100%
    Proficient in Microsoft Office

  • 100%
    Experience in Help Desk Ticketing
  • 100%
    Proficient in Connectwisee


Personal Attributes

  • Excellent written and verbal communication resulting in excellent customer satisfaction
  • Quick learner, can understand and apply existing and new processes
  • Experience working in a team oriented, collaborative environment
  •  Excellent verbal and written communication skills
  • Must be comfortable interacting with all levels of users within the organization including executives
  • Highly self-motivated and directed
  • Effective in own time management
  • Strong analytical and problem-solving skills
  • Strong organization skills
  • Ability to lift and/or move up to 50 pounds of materials
  • Excellent phone skills/etiquette to answer and direct calls
  • Ability to multi-task and be organized
  • Strong work ethic and be accountable for productivity
  • Willingness to take on administrative projects or assist other departments as necessary

Formal Education & Certification

  • 2 years experience in a similar dispatching capacity
  • Experience in the IT industry a plus but not required

Benefits:

  • Competitive salary based on experience and qualifications
  • Health benefits for full-time employees
  • Performance based incentives
  •  Fun working environment and culture
  •  Great opportunity for advancement
  • Partner vendor training, education and certification is provided

Apply Now
Only submissions with a cover letter and resume to careers@inctech.net will be considered.

Full Charge Book Keeer

 

Overview

 

Date Posted: 6/7/2017
City: Burbank, California

Full Time Job
100


 

Description

The Full Charge Bookkeeper is responsible for planning, implementing, managing and controlling financial-related activities of the company. Responsibilities include general accounting with general ledger, billing and month end processing.


Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Knowledge and experience in cross-functional management methods and techniques
  • Proficient in general office applications; Microsoft Word, Excel and Outlook
  • Proficient in accounting software; QuickBooks
  • Solid understanding of general ledger accounts
  • Experience performing accounting activities such as reviewing general ledger entries and
  • research of entries processed
  • Excellent understanding of the accounts payable and accounts receivable processes
  • Strong organizational, presentation, and customer service skills
  • Skill in strategic planning with an ability to think ahead and plan over a 6-12-month time
  • span
  • Skill in preparing written communications
  • Skill in leading people and getting results with a strong customer orientation
  • Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast-moving environment
  • 4+ years of experience
  • Reliable transportation

  • 100%
    Proficient in Accounting Software

  • 100%
    ConnectWise Software Knowledge
  • 100%
    Proficient in Microsoft Office


Responsibilities

  • Manage the finance and accounting team’s daily activities
  • Oversee the accounts payable and accounts receivable processes and manage the general ledger accounts
  • Provide accurate reports and metrics to company management on the status of customer accounts
  • Manage the accounting system to ensure consistency, accurate entry, and accurate reporting of all accounts and maintain customer financial information and status in ConnectWise and QuickBooks
  • Review all accounts payable batches and monthly reports for validity, accuracy, and completeness in addition to releasing the batches for payment
  • Assist in preparing all invoice types through an automated process in ConnectWise based on billing cycle
  • Assist in processing employee time and expense reports
  • Assist with establishing customer agreements in ConnectWise that correspond to service or project contracts
  • Perform customer follow-up to verify final resolution and determine satisfaction level
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships
  • Escalate finance and accounting issues to the CEO as required
  • Ensure consistency of existing accounting systems through creating, maintaining, and enforcing standards/procedures
  • Communicate escalated issues to customers: keeping them informed of their account in regards to billing and invoicing
  • Conduct performance evaluations
  • Develop training programs to develop and refine the skills of the finance and accounting team
  • Document internal processes and procedures related to duties and responsibilities
  • Awareness of all organization’s key services for which support is being provided
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Review and approve the finance and accounting team’s time and expenses sheets in ConnectWise
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Benefits:

  • Competitive salary based on experience and qualifications
  • Health benefits for full-time employee
  • Performance based incentives
  • Fun working environment and culture
  • Great opportunity for advancement

 


Apply Now
Only submissions with a cover letter and resume to careers@inctech.net will be considered.

Network Engineer

Overview

Date Posted: 7/1/2015
City: Burbank, California

Full Time Job
100

Description

To ensure the integrity of high availability network infrastructure in order to provide maximum performance. Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.


Minimum Requirements

  • 100%
    Prompt
  • 100%
    Excellent Customer Service Skills
  • 100%
    Availability

  • Strong IT skills
  • Excellent problem-solving skills.
  • Organizational skills to prioritize tasks.
  • The ability to talk to others to convey information effectively.
  • Strong self-starter who is a team player and can also work independently.
  • Strong leadership skills

Apply Now

Managed Services Specialist

Overview

Date Posted: 7/1/2015
City: Burbank, California

Full Time Job
100

Description

Perform monitoring and remote maintenance of desktop and server computers, particularly issues concerning: backups, HDD health, accessibility, updates, anti-virus software, and OS stability. Handles calls originating from Help-desk and either renders Technical Support Service or helps coordinate resources to resolve issue. Interprets client requests regarding system changes and allocates resources to meet requests.


Minimum Requirements

  • 100%
    Availability
  • 100%
    Excellent Customer Service Skills
  • 100%
    Knowledge of Network Systems

  • Listens to customers; Tailors messages to customers based on their need.
  • Strong self-starter who is a team player and can also work independently.
  • Be able to talk to others to convey information effectively.
  • Ability to develop strong business relationships with internal and external customers.
  • Strong presentation and organizations skills
  • Strong work ethic and be able to work in a collaborative manner.

Apply Now

Audio/Video Technician

Overview

Date Posted: 7/1/2015
City: Burbank, California

Full Time Job
100

Description

Responsible for setting up, installing, operating, testing, and troubleshooting audio and video equipment. Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as concerts, sports events, meetings and conventions, presentations, and news conferences.


Minimum Requirements

  • 100%
    Prompt
  • 50%
    Networking Skills
  • 100%
    Knowledge on Audio Systems

  • The ability to talk to others to convey information effectively.
  • Strong self-starter who is a team player and can also work independently.
  • The ability to work under pressure and to deadlines.
  • Good communication and customer care skills.
  • An awareness of electrical safety issues.
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Apply Now

Low Voltage Technician

Overview

Date Posted: 7/1/2015
City: Burbank, California

Full Time Job
100

Description

Responsible for installing, maintaining, and repairing wiring, equipment, and fixtures. Also responsible for installing low voltage systems, including security and home entertainment systems.


Minimum Requirements

  • 100%
    Knowledge of CCTV and A/V
  • 100%
    Experience
  • 100%
    Excellent Customer Service

  • Have experience in pre-wiring homes, commercial buildings, and industrial businesses.
  • Must be able to perform skilled work safely and proficiently using a variety of hand tools and power equipment associated with the repair, maintenance, construction, installation and troubleshooting of low-voltage systems.
  • Be able to get along with others and be a hard worker.
  • An awareness of electrical safety issues.
  • The ability to talk to others to convey information effectively.
  • Must have transportation and valid driver’s license.

Apply Now